1. All purchases are final
When you buy a course or bundle on Atoi, the purchase is final. We do not offer refunds, exchanges or credit because you changed your mind, did not find the time, or found the material easier or harder than expected. This page is linked from every checkout and from the account creation form so that you know it before you pay.
2. Why
Access to the lessons opens the moment your payment is confirmed, and the material can be watched in full straight away. A refund after that would mean getting the course for free. Keeping sales final is what lets us keep prices low and pay teachers fairly.
3. What you get when you buy
Before you pay, the checkout page shows exactly what is included and for how long: the lessons, any live sessions, projects with feedback, and the access period. Read it carefully. Course previews and the free first lessons exist so you can judge the teaching style before you commit.
4. When we do refund
We refund in full, to the original payment method, when the fault is ours:
- A course is withdrawn before your access period ends and no equivalent replacement is offered.
- You were charged twice for the same item.
- A technical problem on our side stops you from accessing what you bought and we cannot fix it within a reasonable time.
Rights that consumer law gives you and that cannot be waived are unaffected by this policy.
5. Cancelled live lessons
If a live lesson is cancelled, we reschedule it and tell you the new time. If it cannot be rescheduled, we add the recording of an equivalent session or, when the live lesson was the main part of what you paid for, refund that part.
6. Payments awaiting review
Bank and wallet transfers are reviewed by hand before access opens. If we cannot match a transfer to your order within the time stated at checkout, we contact you; if the payment never arrives, no purchase has taken place and nothing is owed.
7. How to reach us
If you believe one of the cases above applies to you, write to support@a-to-i.com from the email address on your account and include your order reference. We answer within five working days.